Wooden Watches FAQ
DO YOU HAVE QUESTIONS ABOUT SHIPPING, RETURNS OR EXCHANGES?
If so, click here.
DO YOU HAVE QUESTIONS REGARDING THE WEWOOD WARRANTY?
If so, click here.
WILL THE WATCH FIT ME?
Yes - one size fits all! The band is just over 8 inches (220 mm) long and can be adjusted down to 6 3/4 inches (172 mm) short by removing links. If you need an extra large band, you can purchase extra links at $5/link (+ an additional shipping charge of $5 for US shipments and $7 for Canadian shipments) by sending a request to support@we-wood.us.
WHAT ARE THE DIMENSIONS OF THE WATCH?
HOW DO I OPEN THE CLASP OF MY WeWOOD WATCH?
Watch an instructional video:
HOW TO REMOVE LINKS - PINS WITH NO SCREWS
First, look at each end of the PIN to determine which drill hole is smaller. Push PIN with metal tool through the SMALL end to remove link. KEEP pins to put clasp back on the band.
* PLEASE NOTE: WEWOOD & STYLES DO NOT INCLUDE THE LINK REMOVAL TOOL.
HOW TO REMOVE LINKS - PINS WITH SCREWS
Remove links until desired size:
- DATE: loosen SCREW with a screw driver or flat head and pull it out with a tweezer or your fingertips to remove link. If necessary, give the screw a push with the end of a paperclip to remove it from the link. KEEP screws to put clasp back on the band.
***CLICK HERE for instructions on how to adjust the links of the DATE with the new PIN SCREW!***
- JUPITER: first, look at each end of the PIN to determine which drill hole is smaller. Push PIN with metal tool through the SMALL end to remove link. KEEP pins to put clasp back on the band.
*PLEASE NOTE: WEWOOD DATE & NEW JUPITER STYLES DO NOT INCLUDE SCREW DRIVER. THEY ARE AVAILABLE AT HARDWARE STORES, OR YOUR WATCH CAN BE CUSTOMIZED AT ANY JEWELRY OR WATCH SHOP.
WHAT IF I AM ALLERGIC TO METAL?
Although our watches are predominantly wood, the clasp of the watches is in metal and is in contact with the skin. If you have an allergic reaction to metal, we cannot guarantee that you will not be affected by the metal clasp.
WHAT SHOULD I KNOW ABOUT WOOD ALLERGIES?
A hypoallergenic product minimizes the risk of allergies. It does' t have preservatives, dyes, alcohol, or nickel derivatives. Hypoallergenic does not mean anti-allergy. Allergies in fact, are unique for each body and can occur from any type of product.
To learn more about wood allergies, please click here.
ALLERGY DISCLAIMER
Please be informed that our products are made using 100% natural wood, and we don't use any toxic chemicals to treat or protect them. There are very few people who might experience an allergic reaction to woods. We suggest that while you are wearing the watch within the first few weeks, you should monitor your skin. In the remote possibility that you begin to experience any discomfort on your wrist or any kind of itch or rash, please stop wearing the watch immediately and visit your doctor.
WeWOOD disclaims all responsibility for any resulting damages, injuries or expenses related to causes created by wearing the wooden watch.
WHAT DOES THE BACK OF THE WATCH LOOK LIKE?
IS WEWOOD WATER RESISTANT?
No, but you can consider it splash-proof. It does just fine in the kitchen, even on the beach, but please don't take WeWOOD swimming! Like any natural wood, the wood slightly expands when getting wet, and this makes the flexibility of the links less supple. Generally, the wood fully recovers when dry.
CAN I REPLACE THE BATTERY?
Yes, you can replace the battery at any jewelry or watch shop.
HOW MUCH DOES THE WATCH WEIGH?
Feather-light WeWood weighs in at a mere 1.5 ounces (42 grams) - you barely notice it's on your arm.
HOW DO I KEEP MY WATCH CLEAN?
For unvarnished wood, mix two tsps each of olive oil and lemon juice and apply a small amount to a soft cotton cloth. Wring the cloth to spread the mixture further into the material and apply to the furniture using wide strokes. This helps distribute the oil evenly. If at any time your watch looks lighter or starts to change in appearance, we recommend that you apply a natural coating such as beeswax, lip balm, butcher block oil or walnut oil. Regular application can help to protect it against damage and improve the durability of the wood and help maintain the moisture balance to prevent drying or cracking.
